If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. Shipped Arrive in 1-3 business days from placing the order. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . All sales are final; there are no cancellations, returns, or exchanges. On December 13, 2022, I received the tickets from Vivid. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. As our Sales Terms and Conditions state, all sales are final. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. I want a $1,100 refund for my Samsung electric stove. Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. While AMC has no plans to reopen theaters right now, according to a statement on Deadline, AMC Stubs Members dont need to worry. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. We are the sole interpreter of this sites intended and acceptable use. Most complaints are from ticket billing and delivery issues. They only refund the ticket cost though, but for the fees they give you store credit. The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. We will donate 1 ticket for every ticket you originally purchased. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Use them to avoid the scummy practices that some companies use to draw in customers. The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? The parties are not required to exchange selection lists. View Privacy Policy. Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. 2023 Vivid Seats LLC. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. Thats over 18 months after we bought the tickets, he says. So why is it holding on to Himbergers money? Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. If you would prefer a cash payment, you must submit a claims form. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. After SXSW was canceled this year, a blog posted on its site on March 12 says that ticket holders 2020 ticket to the festival could be used in 2021, 2022, or 2023, and 50 percent off the walk-up rate in an alternate year of your choosing between 2021 and 2023. This didnt sit well with some ticket holders. I dug a little deeper. Taking legal action such as filing civil or criminal charges or seeking an injunction. Email Delivery . So, first and foremost, please look for (and look to) this email notice. For postponed events, you will need to hold onto your tickets for now, As always, we encourage customers to follow our. Your continued use of the site following Vivid Seats' posting of revised terms and conditions constitutes your acceptance of the revised agreement. See ourPrivacy Policyfor how we treat your data. . No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. In the event that you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivid Seats has the right to (i) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and Vivid Seats may prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision. If youre interested in changing your travel plans or making a new reservation, dates for June 1 and later are currently available, according to Disney Worlds website. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. When will I receive my 110% Rewards Cash loyalty credit? Sometimes the event organizer will offer a refund for a rescheduled date, and if thats the case for your event, that link will be visible in your Ticketmaster account online. E-tickets Within a few minutes of placing your order. Vrbo offered a refund after my husband lost his job. Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Oh, Loosey! If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. 2023 Vox Media, LLC. Tickets you can trust: 100 million sold,100% Buyer Guarantee. Things you buy through our links may earnVox Mediaa commission. Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. But the company was just following its rules. If you do not opt out within thirty (30) days, then you accept all terms and conditions of the arbitration and dispute resolution procedures described above. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). The Wagner opera returns to the Met for the first time in 17 years. Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site. Please contact the claims administrator if you have any questions. Aegean Airlines refunds one ticket but not the other. Whats Next for Convicted Sex Criminals Harvey Weinstein and R. Kelly? Vivid Seats: 100% Buyer Guarantee. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. Privacy Policy and You can begin t Can I cancel an order Ive already placed? If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. Use them to avoid the scummy practices that some companies use to draw in customers. Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). No. So, first and foremost, please look for (and look to) this email notice. By the way, if youre stuck in a similar situation as Himberger, you might be entitled to refund under a recent court settlement. You can access DoNotPay from your web browser. Its going to give more credence to your chargeback claim. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. He ordered three tickets from Vivid Seats but only got two, She canceled her Dave Chappelle and Joe Rogan tickets because of COVID. Now, VividSeats did respond online saying, Our mission is to connect customers with individual ticket holders and amazing. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. We may, at your request, ask the seller to re-issue your tickets. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. c/o Settlement Administrator Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. If you received a coupon for 120 percent that expires in 12 months, dont worry! If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). DoNotPay can help you sue the company in small claims court. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. Credits expire on December 31, 2022. You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. You can also email us or check out our FAQs.Well be with you ASAP. Himberger lives in Virginia. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. How can you get a full refund from Trainline? The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. Ticket Listings do not purport to state the type of ticket and delivery method is not indicative of whether or not a ticket is hard stock or a PDF or any other ticket format. Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. If youre on a monthly payment plan, payments will be stopped while the park is closed. Breaking down the contenders in the seasons most unpredictable Oscar race. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. Badge. Tickets are typically delivered per this schedule unless the delivery date in the listing is a date in the future (although timelines can vary in individual circumstances): Attendees to live events must abide by the rules and policies of the venue, promoter and anyone else responsible for the event.